Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Chapter 4: Apps - Salesforce World Tour New York

Mike Rosenbaum, EVP, Platform, Salesforce, shares a vision of how customers can build apps with Salesforce1 Platform with Lightning with a demonstration featuring Coca-Cola Germany.

By Vocalcom

5 Steps for a Perfect Live Chat Experience

Live chat is a perfect channel for every aspect of the customer experience. When customers are searching for product information or need help with checkout, live chat can provide the immediate assistance they need. However, as with any channel, it’s important for brands to personalize the experience and communicate in a manner that best fits the channel. Here are five steps...
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