Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Chapter 6: Closing Remarks - Salesforce World Tour New York Keynote - 11/19/14

Keith Block, Vice Chairman and President, shares closing remarks at the end of the Welcome to the Customer Success Platform keynote, recorded in New York City on November 19, 2014.

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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