Chatter Groups

Chatter Groups

Chatter Groups

What makes a Chatter group successful? This short video walks you through how group owners, managers and members all contribute to making a group's success. From adding members, to regular updates and announcements, there are simple ways to get your Chatter groups up and running.

By Vocalcom

Utilizing Common Smartphone Features to Inform Contact Center Clients

In running a contact center, it is important to realize how customers most frequently utilize their time. By knowing how the customer lives, the organization can more effectively reach out and connect to the customers that they serve. One interaction that cannot be ignored is using the “contact center” that the customer has at their immediate disposal—their smartphone. In an...
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