Chatter Groups

Chatter Groups

Chatter Groups

What makes a Chatter group successful? This short video walks you through how group owners, managers and members all contribute to making a group's success. From adding members, to regular updates and announcements, there are simple ways to get your Chatter groups up and running.

By Vocalcom

6 Tips to Improve Call Quality Monitoring

Call quality monitoring is essential to the efficiency of a contact center. Given the high volume of customer service interactions on any given day, it’s critical to establish methods for analyzing and implementing best practices to both improve areas that need work and acknowledge the methods that are working well. Here are six essential tips for improving call quality monitoring...
View Full Article