Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Chuck Davis, CEO of Swagbucks.com

Davis is the CEO of Swagbucks.com and a venture partner for Technology Crossover Ventures. He is the former CEO of Fandango and former president and CEO of Shopzilla, Inc.

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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