Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

By Vocalcom

The Importance of the Customer Experience

A great experience is key to getting customers to remain loyal for the long haul, with industry pundits like Forrester continually reporting the importance of delivering an exceptional customer experience. So how can you improve on the customer experience? Here are some quick tips:  Make it easy to reach you. Customers want it to be easy to do business with...
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