Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

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Predictive Dialing and Dynamic Resource Allocation for Collection Agencies

In the past, we’ve discussed how predictive dialer technology provides unique benefits to debt collection agencies looking to improve agent performance and increase recovery rates. That’s exactly why a whitepaper by IAT Smartdial Solutions caught our attention, which highlights one valuable feature about this technology in particular – dynamic resource allocation. For anyone not familiar with the concept, dynamic resource...
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