Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

By Vocalcom

Make Downtime a Thing of the Past with a Hosted Call Center

There was a time, not too long ago, when people were grateful for a dial-up Internet connection that took 10 minutes to start up and would then shut off anytime someone in the house picked up a landline. The days of patience and understanding for multi-channel inactivity, though, are over. And why shouldn’t they be? With options available such as...
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