Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Cigna's Aptitude for Contact Center Intelligence

Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

By Vocalcom

Supporting Your Physical Contact Center with a Virtual Call Center

The recession is slowly but surely being put behind us and, as such, industries are beginning to thrive again. Businesses are booming, start-ups are springing into action, and your call center? Well, it’s operating at full capacity. Need a little elbow room but you have no place to put more people? Don’t call that commercial realtor just yet. Instead, consider...
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