Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

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Key Reasons to Engage Your Customers on Facebook

Did you know that if Facebook were a country it would be the third largest country in the world? With more than one billion users on Facebook as of 2013, it is incredible to see how much the social network has grown since its launch in 2004. What does the rise of Facebook mean for marketers like you? The answer...
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