Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Cisco Takes Customer Listening Seriously

Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.

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Part 2 - Keeping up With Your Consumers with a Unified Call Center Solution

There are a variety of call center solutions available today to ensure that your customer’s every need is met. As a thriving business, you’re encountering a growing customer base with diverse engagement and service preferences. In part one of this series, we identified how the unified contact center affected the Baby Boomer generation and Generation X. Now, let’s take a...
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