Citizen Service Request Capabilities

Citizen Service Request Capabilities

Citizen Service Request Capabilities

for Public Sector Organizations – Citizen service request capabilities features Microsoft Azure, Office 365, SharePoint, Power BI, and Microsoft Dynamics CRM Online. See how Dynamics CRM increases the quality of citizen interactions, empower government employees to provides a positive experience, and help governments do more with less by providing a greater insights into data.

By Vocalcom

5 Key Words for Building Customer Centricity

Customer experience these days is far more personal than it once was. It’s no longer enough to take a reactive approach: Customers seek proactive and humanized brand engagement that takes their perspective, not the brand’s. Indeed, customer centricity begins with assuming the customer’s point of view and asking at every step of the journey, “Is this what the customer wants?”...
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