Citizen Service Request Solutions

Citizen Service Request Solutions

Citizen Service Request Solutions

Today’s citizens demand a higher level of customer service, including the ability to access their government with the tools they use every day. Citizen Service Request Solutions, built on Microsoft Dynamics CRM, increase the quality of citizen interactions, empower employees to provide a positive experience, and help governments do more with less by providing greater insights.

By Vocalcom

Enjoying the 'Mobile Difference' the Right Way

Mobility is being touted more and more as the new face of customer engagement. Mobile devices are no longer just a part of the hype, evidenced by the fact that the number of active cell phones will reach 7.3 billion by 2014 – a figure that will officially surpass that of the human population. Mobility is certainly no longer just...
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