Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

Class of 2015: Itâs just the beginning

As Commencement draws near at Harvard Business School, members of the Class of 2015 reflect on their two-year experience.​​

By Vocalcom

Taking the Pause Out of the Customer Call

Getting agents on the phone with customers quickly is a key goal of any organization with an outbound call center. And according to a recent study, that’s exactly what customers want, too. The research notes that the majority of consumers like to be contacted by telephone, and will even take calls from unknown numbers, provided the agent picks up quickly....
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