Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

The Class of 2016 takes the ice bucket challenge to raise awareness of ALS (Lou Gehrig's Disease). Alon Kremer, MBA '16, whose brother, Avi Kremer, MBA '07, was diagnosed with ALS ten years ago, organized the event in support of Prize4Life, a nonprofit founded by HBS alumni.

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
View Full Article