Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

Class of 2016 Ice Bucket Challenge

The Class of 2016 takes the ice bucket challenge to raise awareness of ALS (Lou Gehrig's Disease). Alon Kremer, MBA '16, whose brother, Avi Kremer, MBA '07, was diagnosed with ALS ten years ago, organized the event in support of Prize4Life, a nonprofit founded by HBS alumni.

By Vocalcom

5 Ways to Optimize the IVR Experience

Automated service empowers customers by saving them time. When brands optimize their websites and apps through tools such as one-click checkout, quick access to frequently asked questions, and video tutorials, customers obtain the support they need without any human interaction. However, when it becomes necessary to speak to an agent or access personal information quickly, IVR, or interactive voice response,...
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