Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany knows that the competition is in the speed, not in the size. Even as one of the world’s largest corporations, Coca-Cola Germany makes decisions in real-time, all in the interest of the customer and their experience with the brand.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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