Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany

Coca-Cola Germany knows that the competition is in the speed, not in the size. Even as one of the world’s largest corporations, Coca-Cola Germany makes decisions in real-time, all in the interest of the customer and their experience with the brand.

By Vocalcom

5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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