Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

The explosive growth of social networks and mobile devices has driven unprecedented innovation in how companies connect employees, customers and partners. Leading businesses have accelerated innovation, strengthened channels and built deeper customer relationships than ever before. Join Nasi Jazayeri, Community Cloud GM and EVP, and top executives from AT&T, Pernod Ricard and Pono Music to hear how they are driving their businesses to the forefront of the mobile, social era.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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