Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

Community Cloud Keynote: Reimagine Customer and Partner Engagement

The explosive growth of social networks and mobile devices has driven unprecedented innovation in how companies connect employees, customers and partners. Leading businesses have accelerated innovation, strengthened channels and built deeper customer relationships than ever before. Join Nasi Jazayeri, Community Cloud GM and EVP, and top executives from AT&T, Pernod Ricard and Pono Music to hear how they are driving their businesses to the forefront of the mobile, social era.

By Vocalcom

6 Benefits of Identifying Recurring Customer Issues

Analytics enable brands to learn key information about customers. From understanding buying habits to identifying the most popular channels for service, analytics provide important insights for improving the overall customer experience. Within the contact center, data collection plays the vital role of capturing all feedback regarding customer service interactions—including the key reasons why customers are making contact in the first...
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