Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

Conference Introduction by Ogi Mitev, ViaWest (Defining Software Defined Networks)

By Vocalcom

5 Key Benefits of IVR for Customer Service

While self-service is key to helping customers find information quickly, IVR is an essential tool for making it happen. IVR, or interactive voice response, uses touch-tone or speech recognition technology to identify and route callers to the most qualified agents, driving greater efficiency on both sides of the customer experience. Here are five key benefits of IVR that make it...
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