Connections 14 - the Journey is the Reward

Connections 14 - the Journey is the Reward

Connections 14 - the Journey is the Reward

Why do customers choose brands? They choose brands that take them on a journey. Today, with the Journey builder, you have the power to guide the journey every step of the way. The opening film to Connection 14, the digital marketing event of the year.

By Vocalcom

The Importance of BYOD Security for Virtual Call Center Agents

As mobility rises in the customer service arena, call center managers need to keep both their mobile customers and employees satisfied with easy-to use, integrated solutions and applications. This is especially true in the case of the virtual call center, where the practice of bring-your-own-device (BYOD) continues to trend. Though this option opens up freedom for employees to work from...
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