Console for Service Feature Demo

Console for Service Feature Demo

Console for Service Feature Demo

The Salesforce Console for Service lets agents everywhere deliver fast, personalized customer service more efficiently than ever before.

By Vocalcom

Preventing Your Call Center from Getting Terrible Reviews

For call centers, a bad review is not the same as it used to be. Up until a few years ago, a customer called in, complained, and not much happened outside of the discipline enacted on an employee in question. How things have changed. Now, call centers have another factor to consider—social media. A complaint will live across multiple social...
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