Contact Center Compliance Solutions

Contact Center Compliance Solutions

Contact Center Compliance Solutions

Compliance litigation involving the TCPA is at an all-time high. Proven TCPA defense strategies and expert advise along with a reliable compliance partner are critical to remain ahead of professional litigators and the FCC. Learn why leading companies trust DNC.com to manage their compliance processes.

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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