Contact Center Expo Exhibitor Testimonials

Contact Center Expo Exhibitor Testimonials

Contact Center Expo Exhibitor Testimonials

If you plan to be a real player in the contact center space, Contact Center Expo & Conference is the show you must not only attend, but exhibit at and sponsor to be successful.

By Vocalcom

How to Empower Contact Center Agents

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Listening to their customer experiences and allowing them some autonomy...
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