Content Recommendation Engine Overview

Content Recommendation Engine Overview

Content Recommendation Engine Overview

Marketo’s predictive content recommendation engine uses machine learning and predictive analytics to match the right content to the right prospect on your web and mobile sites. Watch the 15-min on demand webinar to be marveled by the hands-free magic of content recommendations.

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
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