Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Convergence 2014 Europe Customer Excellence Awards Winner - Business Operations Excellence - Sodexo

Hear from Vincent Ribet, VP, Business Coordination & Engagement for Sodexo, winner for Business Operations Excellence, and Francois Matte, Global AX Lead for Avanade, on how Microsoft Dynamics AX and partner Avanade have helped reduce procurement costs, increased efficiency, flexibility, agility, and time-to-market. For more Customer Success Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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