Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Convergence 2014 Europe Customer Excellence Awards Winner - Productivity: Customer Care - Flogas

Hear from John Clements, Sales & Marketing Director for Flogas, winner for Productivity: Customer Care, on how Microsoft Dynamics CRM and partner eBECS have helped increase productivity levels, as well as enabled great customer care. To view more Customer Success Stories like this, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

Part 2 - Turning Your Contact Center into More than Just a Cost Center

One huge challenge today for many enterprises is supporting consumers who begin transactions on one channel and then move to another. In part one of this series, we examined how customer experience teams need to better optimize these strategies for companies’ overall goals and objective with advanced, integrated call center software solutions. Perhaps one of the biggest downfalls for a...
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