Convergence 2015 Highlights

Convergence 2015 Highlights

Convergence 2015 Highlights

Get a glimpse of the excitement, learning and fun that attendees had at Convergence 2015, March 16-19 in Atlanta, Georgia! To view more of the exciting news that came out of Convergence 2015, visit - http://www.microsoft.com/en/convergence/atlanta15/

By Vocalcom

7 Customer Engagement Trends to Follow in 2017

Customer engagement experienced quite an evolution in the past year. New technologies paved the way for both seamless and increasingly innovative customer experiences, redefining the role of human agents in customer service. But the power of the personal touch is still essential: In 2017, customer engagement will be marked by a need to balance the cutting-edge technologies that drive optimized...
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