Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

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By Vocalcom

Omnichannel: Wait or Move? 5 Points to Consider

For a few years now, omnichannel has been a key buzzword in the domain of customer experience. From delivering customer service to implementing creative marketing strategies, many brands have embraced omnichannel as the future of customer experience and an essential factor to their business growth. However, with the numerous channels people interact on these days—especially due to the rise of...
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