Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

Convergence 2015 Wayne Morris

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By Vocalcom

5 Reasons SMS is a Smart Channel for Great Customer Experiences

As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever. According to a SinglePoint report, SMS open rates exceed 99%, making it a highly reliable channel for customer engagement. Consequently, more and more brands are embracing SMS as an ideal channel for delivering great customer service and launching effective...
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