Convergence CT on the Support Given by SAP Startup Focus

Convergence CT on the Support Given by SAP Startup Focus

Convergence CT on the Support Given by SAP Startup Focus

SAP Startup Focus startup Convergence CT’s flagship product is AskLipi run on SAP HANA, encompassing a suite of applications and an associated data warehouse that provide a secure environment to ensure patient data confidentiality, improve healthcare organizations’ operations, and accelerate clinical research.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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