Convergence2015 WayneMorris

Convergence2015 WayneMorris

Convergence2015 WayneMorris

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By Vocalcom

Live Online Chat Increases Customer Satisfaction, Survey Says

If you want to keep your customers satisfied, give them live online chat support as part of your call center application suite. That is the latest finding from a recent JD Power & Associates survey. Among wireless carrier customers who contacted their carrier via the online channel, satisfaction was the highest among respondents when online chat was used, the survey...
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