Convergence2015 WayneMorris

Convergence2015 WayneMorris

Convergence2015 WayneMorris

Description

By Vocalcom

Part 1 - Top Three Ways to Master the Cross-Channel Customer Experience

The world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy weekday...
View Full Article