Create a Journey Map

Create a Journey Map

Create a Journey Map

Welcome to Create a Journey Map! This video is an introduction to Journey Maps, including using the basic tools and tips to making your Journey Map suit your needs. http://salesforce.com/marketingcloud - The customer revolution has begun—and it’s never been more important to develop real relationships with your customers. Salesforce Marketing Cloud is the world’s most powerful 1:1 digital marketing platform, helping you make the most of every customer interaction. Are you ready to create personalized, cross-channel customer journeys that deliver exceptional brand experiences? The future of digital marketing is here. See why Salesforce Marketing Cloud is excited to be leading the way. Build and manage your customer journeys with Salesforce Marketing Cloud: Journey Management: http://www.salesforce.com/marketing-cloud/features/digital-marketing-optimization/ Email: http://www.salesforce.com/marketing-cloud/features/email-marketing-solutions/ Mobile: http://www.salesforce.com/marketing-cloud/features/mobile-marketing-software/ Social: http://www.salesforce.com/marketing-cloud/features/social-media-marketing/ Web: http://www.salesforce.com/marketing-cloud/features/web-marketing-data/ Ads: http://www.salesforce.com/marketing-cloud/features/social-advertising-solutions/ Predictive Intelligence: http://www.salesforce.com/marketing-cloud/features/predictive-internet-intelligence/ Content & Messaging: http://www.salesforce.com/marketing-cloud/features/content-marketing-optimization/ Customer Data Platform: http://www.salesforce.com/marketing-cloud/features/customer-data-platform/ Want to stay up-to-date on digital marketing? The Salesforce Marketing Cloud blog publishes everything you need to stay ahead of the curve, including best practices, tips, trends, and recent research: http://exacttarget.com/blog Learn more about Salesforce Marketing Cloud: http://marketingcloud.com For more information about Salesforce: http://salesforce.com

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10 Tips for Exceptional Customer Service - Part 2

As described in our previous blog post, providing exceptional customer service means surpassing customer expectations. From embracing a proactive approach to engaging employees for better feedback, contact centers can better connect with their customers using a variety of different methods. Here are five more tips for delivering exceptional customer service. Empower your customers. Empower customers by giving them a full sense of...
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