Customer Contact Expo 2014

Customer Contact Expo 2014

Customer Contact Expo 2014

Watch the video to get all the highlights from Customer Contact Expo 2014. Click here for more information on Customer Contact Expo: http://live.callcentre.co.uk/expo

By Vocalcom

Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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