Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

With Microsoft Dynamics CRM 2015 Update 1 we have made some exciting improvements to customer-driven updates. Watch this video to see the new and improved capabilities for managing updates. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

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Top Techniques for Reassuring Even the Most Difficult Customer

Service reps spend all day every day handling customer issues and inquiries. Those who are successful at this process have mastered the art of “listening,” which, in actuality, is one of the most effective call center solutions at their disposal. Don't just "Listen." Actively Listen! The last thing you want your customers to think is that you’re not listening to...
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