Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

With Microsoft Dynamics CRM 2015 Update 1 we have made some exciting improvements to customer-driven updates. Watch this video to see the new and improved capabilities for managing updates. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

Chat Apps Are Edging Out SMS: What it Means for the Contact Center

Mobile chat apps are becoming a new customer communication standard. These types of services were initially brought to market with social connectivity in mind, but with the increasing evolution of instant messaging (IM) and related presence solutions and the swift decline of text messaging (or SMS), it seems that chat apps could be the next best technology for the contact...
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