Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

Customer Driven Updates in CRM Online 2015 Update 1

With Microsoft Dynamics CRM 2015 Update 1 we have made some exciting improvements to customer-driven updates. Watch this video to see the new and improved capabilities for managing updates. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

The Rising Dominance of Messaging Apps for Customer Service

Customer service practices are always evolving, often due to new technologies that simplify and enhance the customer experience. Yet, with the hot new trend of conversational commerce, familiar names are surfacing as prime channels for customer engagement. The development of chat bots for customer service is certainly a technological advancement, but the platforms that host them are anything but new....
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