Customer Engagement OnAvaya⢠Powered by Google Cloud Platform

Customer Engagement OnAvaya⢠Powered by Google Cloud Platform

Customer Engagement OnAvaya⢠Powered by Google Cloud Platform

Joe Manuele, Avaya's Senior VP and General Manager of Global Cloud Services, talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya™ Powered by Google Cloud Platform. http://www.avaya.com/usa/solution/customer-engagement-onavaya/

By Vocalcom

6 Tips for Optimizing the Live Chat Experience

While the omnichannel approach makes it easier than ever to engage customers, few channels match the potential of live chat for delivering both great service and increased sales. As a convenient and personalized channel that offers support when customers need it most, live chat is ideal for offering timely and detailed solutions and assisting customers who might otherwise abandon a purchase....
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