Customer Experience Management: Imagine the Possibilities

Customer Experience Management: Imagine the Possibilities

Customer Experience Management: Imagine the Possibilities

This short video provides an example of what’s possible with the latest Avaya Customer Experience Management solutions.

By Vocalcom

Don't be a Statistic: 36 Percent of Customers are Pleased with Social Media Service

The process of selecting call center technology to support your operations is certainly not an easy and confusing one. What’s not confusing, though, is where customers are turning to find the help and answers they’re looking for. In fact, almost 50 percent of social media users have used social customer care. The twist here is that this doesn’t necessarily mean...
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