Customer Spotlight - C3G

Customer Spotlight - C3G

Customer Spotlight - C3G

Managing partners, Patricia Petersen and Robert Ruhl, from C3G discuss their experiences with eGain.

By Vocalcom

AI: 4 Key Benefits for the Customer Experience

When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly. However, artificial intelligence has the capacity to deliver more than just direct customer service. The technology may...
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