Customer Success Showcase 2014

Customer Success Showcase 2014

Customer Success Showcase 2014

At Dreamforce 2014, attendees had the opportunity to experience first-hand how the world’s leading companies are using the Salesforce Customer Success Platform to connect to their customers in a whole new way. Customers highlighted include: E*TRADE, Philips, Coca Cola Germany, GE, Verizon and Tesla. Learn more about our customers at salesforce.com/customers.

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
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