Customer Testimonial: Diederik Martens, Quintiq

Customer Testimonial: Diederik Martens, Quintiq

Customer Testimonial: Diederik Martens, Quintiq

Quintiq Accelerates Growth Through Increased Marketing Insight with Marketo

By Vocalcom

Omnichannel Drives Seamless Customer Experience

In 2015, it was often debated whether "multichannel" and "omnichannel" were simply terms to be used interchangeably--a mere way of saying that a brand offered multiple channels of contact for their customers. Yet many argued that the differences, while subtle, are nonetheless critical to the customer experience approach. While multichannel does infer a brand presence across multiple channels, omnichannel focuses...
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