Customer Testimonial: KDS, Stanislas Berteloot

Customer Testimonial: KDS, Stanislas Berteloot

Customer Testimonial: KDS, Stanislas Berteloot

In this Marketo testimonial, Stanislas Berteloot, Marketing Director at KDS, discusses some of the successes they've seen since graduating from an email marketing solution, how quickly they were up and running with Marketo, the improved alignment between their sales and marketing teams and how they're running their French campaigns with ease.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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