Customer Testimonial: SAP HANA at Kaeser Kompressoren

Customer Testimonial: SAP HANA at Kaeser Kompressoren

Customer Testimonial: SAP HANA at Kaeser Kompressoren

Hear from Mr. Lameter, the CIO of Kaeser Kompressoren, one of the world’s largest suppliers of air systems, how SAP HANA enables Kaeser to offer a world-class customer service with an innovative, custom Predictive Maintenance solution to monitor compressed air stations in real-time as well as to simplify its IT landscape by migrating their SAP Business Suite to the SAP HANA platform.

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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