Customer Viewpoints: Peter Coffee with Connecting Companies

Customer Viewpoints: Peter Coffee with Connecting Companies

Customer Viewpoints: Peter Coffee with Connecting Companies

Join Peter Coffee, VP of Strategic Research, Salesforce for a conversation with Jeff Potter, CEO, SurfAir.

By Vocalcom

6 Customer Survey Mistakes to Avoid

Customer surveys are a time-tested method for gaining valuable feedback. However, the quality of a survey as well as its timing make all the difference. If customers feel inconvenienced or fail to remember the details of an experience with your brand, they are not likely to give you the insights you need. With so many customers using multiple digital channels...
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