Customizing Your Business for Success

Customizing Your Business for Success

Customizing Your Business for Success

Join us on our LIVE customer panel where we invite visionary leaders from two world-leading organizations to share how they've been able to disrupt their industries through technology and innovation. Learn how Philips is delivering the future of healthcare by connecting doctors and patients from anywhere and discover how Verizon is connecting the world through connected devices like streetlights and safety apparel that are transforming transportation, energy, and public safety. Staying “current” is no longer good enough, these companies are delivering the products, service and world of the future!

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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