CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

CX Day Hangout: Cultivating a Customer-Focused Culture - What does it take?

With so much going on in our busy work day, engaging “hearts and minds” to create CX excellence across the organisation  may not be top of mind. Join us as we share stories of how companies, of all sizes, cultivate their customer-focused culture from the front lines to the executive suite.  Leading experts will share their best practices in hiring, employee training and coaching, as well as reward and recognition strategies.

By Vocalcom

Part 1 - What the FCC Hearing Means for Wholesale Carriers

The playing field just got a whole lot more level for Internet Telephony Service Providers (ITSP) trying to acquire telephone numbers, thanks to a recent FCC ruling that attempted to address the need for speed innovation and competition in communications services. A few weeks ago, the Federal Communications Commission proposed to make it simpler and more seamless for innovative online...
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