CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

A critical component of business success is the development of a customer experience strategy that articulates a clear vision of the experience that a company seeks to create in support of the company’s brand values, including its direct linkage to CX activities, resources, and investments.

By Vocalcom