CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

A critical component of business success is the development of a customer experience strategy that articulates a clear vision of the experience that a company seeks to create in support of the company’s brand values, including its direct linkage to CX activities, resources, and investments.

By Vocalcom

5 Tips for Optimum Video Customer Engagement

Video has been a popular medium for ages, but its potential for customer engagement has truly soared in recent times. The popularity of messaging platforms that integrate video calling such as Skype, WhatsApp, WeChat and, most recently, Facebook Messenger, is a testament to the way a traditional channel can be used to enhance modern communications. Similarly, video has also become...
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