CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

A critical component of business success is the development of a customer experience strategy that articulates a clear vision of the experience that a company seeks to create in support of the company’s brand values, including its direct linkage to CX activities, resources, and investments.

By Vocalcom

Thirty Percent of Brands use Twitter for Customer Service

As we all know, customer service is not a one-size-fits-all kind of deal. That’s why it’s incredibly important to make use of multiple mediums and choose the channels that best meet your customers’ needs. Just look at Twitter. What does this social channel have to show for itself? ·         Twitter has over 150 million registered uses, with 140 million interacting...
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