CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

CX Day Hangout: Linking CX Strategy to Corporate Strategy & Brand Values

A critical component of business success is the development of a customer experience strategy that articulates a clear vision of the experience that a company seeks to create in support of the company’s brand values, including its direct linkage to CX activities, resources, and investments.

By Vocalcom

Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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