CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.

By Vocalcom