CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

CX Day Hangout: Metrics to Map Your Customer Experience Success

Ability to drive executive support and engagement in customer experience metrics and results can be challenging. It requires thoughtful selection and testing of leading and lagging indicators, and translation of data into clear communication of results, progress, and actions. In this Hangout we’ll discuss how to approach customer experience metrics in a manner similar to other business problems: find root causes, create full solutions, test, and learn.

By Vocalcom

Part 3 - Top Features of the World's Most Disruptive Cloud Call Center Solution

In the first two parts of this series, we brought to light six features that enable Vocalcom to stay ahead of the competition. Continuing with this momentum, let’s take a look at three final call center applications we bring to the table that encompass the call center of the future. PCI-DSS compliances Payment Card Industry Data Security Standard (PCI-DSS) compliance...
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