CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

CX Day Hangout Unlocking Employee's Enthusiasm for Customer Experience

Customer experience leaders can strategize and implement all the initiatives they want, but it employees aren't engaged, if they don't understand the value of customer experience, then much that work will be for naught. During this hangout we'll discuss effective ways to communicate the benefits of customer experience to employees, how they impact it directly and indirectly, and what's in it for them to focus on customer experience. Additionally, we'll delve into examples of how companies are successfully building and maintaining enthusiasm for customer experience among their employees. Join us from 1pm-1:30pm ET on Tuesday, October 7 to learn how to build momentum for the customer experience efforts in your organization.

By Vocalcom

Keeping the Customer Satisfied: Best Practices for Reducing Customer Churn

In every business, sales and marketing departments strive to attract customers with the straightforward intention of growing sales and ensuring long-term brand success. While growing a clientele is certainly essential to growing a business, current customers should never be overlooked. In fact, they should be taken care of, or else a company may experience the very dreaded result of neglect...
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