Dan Lennox-Choate - Making A Difference

Dan Lennox-Choate - Making A Difference

Dan Lennox-Choate - Making A Difference

A graduate of West Point who served in Iraq and Afghanistan, Dan Lennox-Choate (MBA 2015) has been surprised by the leadership lessons he’s learned at HBS.

By Vocalcom

The Power of Live Chat for Online Customer Service

In this modern age of quick, convenient, on-the-go communication, customer service is constantly adapting to new consumer needs. With the steady rise in smartphone use and growing sophistication of omnichannel business practices, live chat is proving to be a winning channel in the domain of customer service. Also known as webchat, live chat may be implemented as text, audio, or...
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