Data Import: Owner IDs and Parent IDs

Data Import: Owner IDs and Parent IDs

Data Import: Owner IDs and Parent IDs

If you are importing multiple objects that have dependencies, such as accounts and opportunities, you need to watch this video. We'll walk you through, step by step, which objects should be imported, and when. We'll cover how to make sure each child object, such as opportunities, has the correct owner and parent record, and we'll show you a demo in the user interface of how to do this using the Data Loader tool. Data Import Playlist http://www.youtube.com/watch?v=UCTr84Y4f7M&list=PLnobS_RgN7JZaD_Fq8uh3b2AA8olsj1Qk&index=1

By Vocalcom

Three Predictions for Customer Service in 2014

It’s hard to believe, but the holiday season is upon us, and even more unfathomable is the quickly approaching year of 2014. For the call center industry, each new calendar represents new opportunities to update call center software and improve customer service. Let’s take a look at three predictions for customer service in the New Year. The Personal Cloud Will...
View Full Article