Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Fatemeh Khatibloo, VP, Principal Analyst at Forrester shares the impact that data has on several industries including education, airlines, and even farming. Learn more about how to leverage your customers' data to give them what they want at their moment of need: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

The Majority of Online Customers Expect Assistance Within Five Minutes

Yes, you read that correctly. A new 2013 report released by LivePerson Connecting with Customers shows that 71 percent of online customers expect assistance within only five minutes. Furthermore, if they don’t receive assistance, almost half (48 percent) will completely abandon the website. With over 60 percent of consumers saying they’re now online more than ever to shop and be...
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