Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Fatemeh Khatibloo, VP, Principal Analyst at Forrester shares the impact that data has on several industries including education, airlines, and even farming. Learn more about how to leverage your customers' data to give them what they want at their moment of need: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

6 Steps to Building Customer Rapport on the Voice Channel

Our modern digital era has made it easier than ever to connect with customers, offering them a mix of both human and automated assistance. However, the traditional voice channel is far from extinct—a recent Google study found that 61% of mobile users call businesses during the purchasing phase, with 59% seeking a quick answer and 57% wishing to speak to...
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