Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Data To Fuel Your Customer Obsessed Strategy

Fatemeh Khatibloo, VP, Principal Analyst at Forrester shares the impact that data has on several industries including education, airlines, and even farming. Learn more about how to leverage your customers' data to give them what they want at their moment of need: https://solutions.forrester.com/age-of-the-customer

By Vocalcom

Consumer Tablet Usage Signals Need for Multi-Device Customer Service

Today, it’s not uncommon for people to own multiple devices. In fact, the average U.S. subscriber owns 1.57 mobile devices. That being said, it’s paramount that today’s call center solutions can support customers’ devices of choice – especially tablets, as recent data shows that the percentage of tablets shipped will continue to skyrocket. According to research firm Forrester, 60 percent...
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