Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

Dave Paulding, EMEA Regional Sales Director, Interactive Intelligence at Customer Contact Expo

By Vocalcom

Don't Make Your Customers Think - The Effortless Customer Service Experience

Many companies heavily invested in customer service take the approach of pleasing their customers as much as possible. Indeed, it may seem that offering constant discounts, sending thank-you messages or simply being extra gracious on the phone are all key to maintaining customer loyalty. These steps may be important, but what many companies do not realize is that constantly delighting...
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