David Rosen

David Rosen

David Rosen

David Rosen, Head of Strategy, Analytics and Consumer Insights, TIBCO What is the future for loyalty and marketing in the Netherlands? How can we create a greater experience in the customer journey? What is the most important factor when engaging with consumers in the Netherlands? Netherlands Customer Festival 2014

By Vocalcom

5 Ways Live Chat Accelerates Sales and Customer Satisfaction

Customer service and sales have taken on new forms in modern times with the rise of omnichannel business practices, and customer channel preferences are constantly shifting. Social media engagement may seem the dominant trend in customer service these days, but live chat continues to prove its significance as an on-demand channel. Econsultancy reported that live chat has the highest satisfaction...
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