Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte is sponsoring Dreamforce '14 as Deloitte Digital for the first time. Learn about how these new capabilities are impacting clients, FullForce industry offerings and what attendees can expect to see at their Dreamforce booth.

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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