Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte Digital at Dreamforce 2014

Deloitte is sponsoring Dreamforce '14 as Deloitte Digital for the first time. Learn about how these new capabilities are impacting clients, FullForce industry offerings and what attendees can expect to see at their Dreamforce booth.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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