Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic® ControlSwitch⢠System IMS-Ready MGCF Softswitch

Dialogic can show you how to get your competitive edge and break free of the limitations of your end-of-life TDM or softswitch technology by transforming your switching infrastructure into a powerful service delivery machine with the IMS-ready Dialogic ControlSwitch System.

By Vocalcom

7 Drivers of Employee Engagement in the Contact Center

As many brands have taken note, customer service success is directly linked to employee engagement. Numerous studies have demonstrated the importance of keeping employees motivated and empowering them to display their strengths at work. Indeed, when employees do not feel engaged, the results may be costly to the company. A Gallup poll found that engagement levels drop to just 2%...
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