dieBOX - CRM-Omni-Channel-Kommunikationsplattform

dieBOX - CRM-Omni-Channel-Kommunikationsplattform

dieBOX - CRM-Omni-Channel-Kommunikationsplattform

Die dieBOX ist eine von arvato und Microsoft entwickelte und bereitgestellte CRM-Lösung für den schnellen und digitalen Kundenservice.

By Vocalcom

The Role of Emotions in the Customer Experience

When it comes to customer retention, emotions play a decisive role. Companies that consider and act upon the feelings of customers at different points along the sales journey are more likely to win loyalty. According to Customer Think, 63% of customers with positive feelings about a company will remain loyal, while 74% will go a step further and advocate for...
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