Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

Digital Demystified: Making Sales & Service Investments Pay Off

The "new" Digital technologies, social, mobile, analytics, cloud, and knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Join us to learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.

By Vocalcom

Your Customers Love to Talk...Are You Listening?

In our world today, people love to talk. Experience – whether it is great service in a restaurant or awful service at a clothing store – is something people typically like to share with family and friends. As we all know, word of mouth can completely make or break a business, especially your call center. Because of this, the customer experience...
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