Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Digital detectives: Protecting data, commerce and privacy in the age of cybercrime

Cybersecurity is no longer a subject just for IT. Today, the topic is top-of-mind in the boardroom. What’s at stake ranges from customer privacy to brand identity to executives’ reputations. People can lose money, businesses can lose customers, and companies can lose trade secrets, intellectual property, their competitive edge, and even their standing in the stock market. In the closing keynote session at Convergence 2015, David Finn, from Microsoft’s Digital Crimes Unit, shared how DCU is committed to identifying and disrupting cybercrime across the globe. Learn more at www.microsoft.com/convergence

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Revolutionizing the Virtual Call Center Experience

For an industry that keeps customer service top of mind (which should really be every industry), it is important to stay on top of the latest trends and innovations in the field. This is especially true of call centers, as one’s experience within the call center can have a direct impact on the continuation of the customer relationship. So, how...
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